Booking Policies

Hotel Mayas, Trichy - Important Information for Your Stay

1. Reservation Policy

Advance Booking:

Reservations can be made online through our website, by phone, or through third-party booking platforms.

Booking Confirmation:

A booking confirmation on WhatsApp or email will be sent to you once the reservation is confirmed. Please keep this email for reference.

Advance Payment:

Some bookings may require prepayment or a deposit. Details will be provided at the time of booking through mail/WhatsApp.

2. Check-in and Check-out

Check-in Time:

12:00 PM (noon) onwards.

Check-out Time:

11:00 AM. (Late check-out may be available upon request, subject to availability and additional charges)

Early Check-in:

Early check-in is subject to availability and may incur an additional charge. Please contact us prior to your arrival to request early check-in.

3. Cancellation Policy

Non-Refundable Bookings:

Some special offers or discounted rates may have a non-refundable policy. These rates will be clearly marked at the time of booking.

Late Cancellation or No Show:

Cancellations and no-shows will incur non-refundable advance payment.

4. Modifications and Changes

Date Changes:

Changes to your reservation dates are subject to availability. If the new dates have a different rate, the difference will be applied.

Room Type Changes:

Requests for a different room type after booking will be subject to availability and may result in a rate change.

5. Payment Policy

Accepted Payment Methods:

We accept payments by credit card, debit card, online platforms and cash.

6. Guest Identification

Identification Requirement:

All guests must present valid government-issued photo identification (Passport, Aadhar Card, or Driver's License) at check-in.

Age Restrictions:

Guests under the age of 18 must be accompanied by an adult. Proof of age may be required.

Guest Details:

We never entertain unmarried couples in our premises. If found at the time of check-in, the booking may be subject to cancellation.

7. Smoking & Pet Policy

Smoking Policy:

Smoking is prohibited in all indoor (public) areas of the hotel. Designated smoking areas are available for guests who wish to smoke.

Pet Policy:

We don't entertain pets at our Hotel.

8. Additional Guests

Extra Person Charges:

An additional charge will apply for extra guests. Please inform us in advance if you plan to have more than the usual number of guests in your room.

Children Policy:

Children under 8 can stay free when using existing bedding. Extra beds can be arranged on request (which may incur extra charges accordingly).

9. Liability and Responsibility

Guest Responsibility:

Guests are responsible for their behaviour during their stay. Any damage to hotel property or violations of hotel policies may result in charges or eviction from the property. We strictly never entertain unmarried couple stay.

Limitation of Liability:

Hotel Mayas is not liable for any loss, theft, or damage to personal property during your stay. Please use the hotel's safe for valuables.

Need Help?

If you have any questions about our booking policies, please don't hesitate to contact us:

📞Phone: 0431-2705712
📱WhatsApp: +91 7373705712
📧Email: mayashotel@yahoo.co.in

Last updated: September 6, 2025